Online counselling is the same as any other counselling – just using a different medium. You write through our website, your mail will be read by one of our professional counsellors, who will reply within 48 hours. The counselor does not give you a ‘pat’ answer, but instead takes you through the counselling process as described above. Here too, you may require just one response, but usually it will involve ongoing e-mail interactions.
Even if you are not too sure what to write, just make a start and your counsellor will help you to express your thoughts more fully.
Counselling (whether online, telephonic or face-to-face) will be provided by one of the qualified, trained counsellors whose names are listed in the panel of counsellors. This is very important because the wrong kind of help or advice could leave you worse off! When required you may be directed to a specialist in the appropriate field.
Once you have used our counselling service, your future mails will be automatically directed to the same counsellor, who has access to all your previous mails and will therefore understand you well.
Going to a counsellor can be difficult. You may be embarrassed about a sensitive issue or concerned about what other people will think. Timings may be inconvenient and distances prohibitive. You may not be really sure if you need to see a counsellor or if counselling will be helpful at all.
Online counselling gives you privacy and anonymity (you don't even have to give your real name when you write). It is often much easier to share sensitive personal issues through e-mail. Many of our clients share with us issues that they have never spoken about before.
It is convenient and easily accessible from the comfort of your own desk at home or office. Offers increased access to services from rural and remote locations.
Time efficiency: You don't need to take time off work or travel anywhere
Since everything is written down, you can choose to re-read an email as often as you like, write in installments or set aside your mail and edit it later. You have the option of taking all the time you need to think things through so you can write exactly what you mean, or to spontaneously write whatever comes to your mind. You can also read through the counsellor’s responses any number of times, and can trace your own progress as you review earlier sessions.
There may, however, be situations when your counsellor feels that you would make better progress with face-to-face counselling. If so this will be recommended.
Some of the disadvantages are:
It is helpful if you are aware of the limitations of text-based communications. Remember that your counsellor has no visual prompts, so she/he cannot read your facial expressions or body language. The counsellor won't be able to tell if you are physically hurt, and may have difficulty reading your emotions. There can also be misunderstandings when using text.
You should tell your counsellor if:
We do not require you to give any details about your designation or any other company details. However it does help if you give the counselor as much details about the relevant problem situation as possible. The more relevant information you provide, the more applicable the answer will be. If you choose not to reveal details, we will still attempt to help you, but you may find the replies less adequate. This information will not be used for any other purpose, nor will it be revealed to anyone else.
Confidentiality and trust is the very basis of professional counselling. Aashayen-The Hope assures you that all information given will be kept completely confidential*. No details about any individual employee are revealed to your company.
*(The only exception to this is in case of suicide or homicide - as per worldwide counselling ethics. In case of suicidal or homicidal risk we will have to break confidentiality by informing a responsible person in your family and/or your organization.)
We have made every effort to ensure security of your data.
Your greatest "security risk" is most likely to arise from the record you keep of your email. Anyone who has access to your computer could potentially read any information you keep there, including your email.
We recommend that you avoid receiving mails on your official e-mail address since your employer usually has a legal right to see your email. Once you have registered, it is preferable that you also change the e-mail address on your profile.
If you share a computer at work or at home, take additional precautions to ensure that no one else can see your mail. In case you take a printout of the responses, be careful not to leave it lying around.
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