Privacy Policy

At OnlineCounselling4U, we always strive to maintain the trust and information you put on us. To the best of our abilities, we also strive to protect it in the best possible manner. With this privacy policy, we wish to inform you that OnlineCounselling4U have agreed to permit us the collection, storage and use of your personal information for the services that we offer.

Please note that here, as per the document, We/Our refers to OnlineCounselling4U and You refers to the person who will be using either our website or the services.

When you use any of our services, you fully understand and accept the privacy policy that we are entitled to change from time to time. If you are not agreeable to any of the policies below, please refrain from using this website or services.

We collect Personal Information

• In order for us to provide you services, we may collect the following information such as username, password, address and phone number in case you wish to register with us.
• We may also collect various information about your IP address, geographical location, the type of device that you are using and also on how you are using and interacting on our website.
• Also, we use cookies on your browser to store and receive certain type of information.
• Any kind of communication that you have between you and OnlineCounselling4U.

Use of Personal Information

• We ethically use your personal information to provide you a more personalised experience. With your consent, we use this information to improve our marketing and promotions, analyse data, improve the content, services offered, layout and other aspects of the website to make it more user friendly.
• Only and only if you have permitted OnlineCounselling4U to track your IP address and save cookies on your device, only then, we, personalise experiences for you. And, it is important to note that such data is never used or shared with any of their part without your consent. We fully understand that this is your personal information and highly sensitive.
• If you use any of the counselling services offered by OnlineCounselling4U, we collect your information including Personal Information, User Data, and other information related to your access and use of the services and may retain it for a limited period of time as necessary.
• In order to provide a seamless experience on our website we use use the data collected through cookies, log file, device identifiers, location data and clear gifs information to:
  (a) remember information so that you don’t have to reenter the information when you visit the website again
  (b) provide personalised content and information, and improve our services.
  (c) Monitor and diagnose tech problems
• At OnlineCounselling4U, we also use third-party analytics tools to measure traffic and other usage trends for the online counselling services we provide on phone, chat or email. However, these tools do not collect personal and sensitive information. To explain you in a little more detail, we collect and use this analytics information from you in the form of anonymised logs, so that it cannot reasonably be used to identify any particular individual User.
• Please note that neither OnlineCounselling4U, nor its Affiliates or any third parties engaged shall use the Personal Information to personally identify any User.

Confidentiality

Please note that any information that you share with our online counsellors during counselling sessions, shall not be shared with OnlineCounselling4U, its employees, agents or any of the third party contractors or even the counsellors.

Only if OnlineCounselling4U believes that there is a significant or real threat to you, your health or public safety only then, we can share the information either in writing or orally with our experts. Or, if it is such information that is required by any authority or law. To ensure excellent level of customer service, quality assurance and training purposes, calls may be monitored and recorded.

Sharing content

When it comes to sharing your data, we may share this information with businesses that are legally part of the same group of companies that OnlineCounselling4U is a part of.

However, while sharing any of the information, we may remove parts of the data that can identify you. We will combine the information in such a way that it will no lone be associated with you and maintain 100% anonymity.

However, if you share your personal information or data and post to any social media account, it can be re shared by others, re-posted by us, or used by OnlineCounselling4U technical experts for the purposes of analysis, research or studies.

Although we will not ever share any of your sensitive Personal Information without your prior consent.

Also, we may share your data when it is required or requested by law or any court or law agency to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences.

We also request you to maintain the privacy and secrecy of your account at all times. You and only you are responsible for maintaining confidentiality of the User’s password and User identification. OnlineCounselling4U assumes no responsibility or liability for their improper use of information relating to such usage of credit cards and/or debit cards by the User, whether online or off-line.