Aashayen…The Hope Counselling Service 4 U cannot be held responsible for helping you manage a crisis online. If you experience an emotional crisis (intense feelings of distress), emergency or life threatening situation, or any other crisis during the course of your treatment, merely sending a secure e-mail message to your counsellor at Online Counselling 4 U Service is not appropriate. The Online Counselling 4 U Service's counsellors are expected to check for incoming Email messages only once per day (Monday through Friday). If a crisis occurs, you must manage the crisis by using resources other than the online resources offered by Online Counselling 4 U Service.